Refund & Cancellation Policy

1. Subscriptions and billing

PivotPath's paid plans (Pivot and Accelerate) are recurring subscriptions, billed either monthly or annually depending on the option you choose at checkout. Your subscription renews automatically at the end of each billing period at the then-current price until you cancel.

Payments and subscriptions are managed by our Merchant of Record, Lemon Squeezy, which acts as the reseller of our digital services and handles billing, tax and receipts. We do not see or store your card details.

2. Free tier, try before you pay

Our free tier lets you generate your skills Translation Map and preview the start of your strategy brief at no cost and with no card required. This is how you evaluate the quality of the Service before deciding to pay, so you can make an informed decision. We do not offer a separate paid free trial.

3. Cancelling your subscription

You can cancel at any time from your account settings. Cancellation stops future renewals: your plan remains active until the end of the period you have already paid for, after which it will not renew and you will not be charged again. We do not provide pro-rata refunds for the unused remainder of a paid period except where required by law (see section 5).

4. 14-day cancellation right (UK consumers)

Under the UK Consumer Contracts Regulations 2013, consumers normally have 14 days to cancel a purchase. Because PivotPath is digital content supplied immediately, the following applies:

• Full refund within 14 days of your first paid charge provided you have not yet run a paid pivot analysis. You can request this for any reason.
• Once you run a paid pivot analysis, you are asking us to begin supplying the digital service immediately. At that point the current period's fee is treated as delivered and becomes non-refundable, as permitted under the Regulations.
• Access granted through a 100%-off or complimentary code involves no payment and is therefore non-refundable.

5. Faulty or misdescribed service

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If the Service is faulty or does not work as described, you are entitled to a repair, replacement, or refund, contact us and we will put it right.

6. How to request a refund

Email pivotpath01@gmail.com from your account email address, telling us the email on your account and the approximate date of the charge. Approved refunds are returned to your original payment method by Lemon Squeezy, normally within 14 days. You can also request a refund or manage your subscription via the receipt email Lemon Squeezy sends after each payment.